We’re here to help.
Have a question, ran into a problem, or need to report something urgent? Email us and we’ll get back to you as soon as we can.
Open the app, go to your profile, and choose Delete Account. This immediately and permanently removes your account and all associated data.
From a match’s profile or a date screen, choose Block or Report. Reports are reviewed by our team, and confirmed violations result in an account ban.
Before a match can be confirmed, both people verify their identity through Stripe Identity, so you know you’re meeting a real, verified person.
Payments are generally non-refundable, except where we determine a refund is appropriate — for example, a date that was cancelled or didn’t happen. Email us and we’ll take a look.
See also our Privacy Policy and Terms of Service.